Privacy Policy

1. Introduction

Welcome to Pai Pai Video Production ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

2. Information We Collect

When you place an order we collect your name and email address, and optionally your company name and UEN if you want your confirmation made out to your business. We also record what you ordered, the payment method you chose, and the time you accepted our Terms of Service. We collect your name and email when you contact us or use the chat on our Site.

Payments are handled by HitPay. Your card number, bank details and any billing address you enter on HitPay's checkout page are collected by HitPay under its own privacy policy and are never stored by us.

Additionally, we collect non-personal information such as browser type, IP address, and pages visited to improve our website experience and to protect the Site from abuse.

3. How We Use Your Information

• To process your order, confirm your payment and send you an order confirmation.
• To provide and maintain our video production services.
• To communicate with you regarding your projects and inquiries.
• To keep the business records we are required to keep under Singapore law. Order records are retained for at least five years.
• To improve our website functionality and user experience.
• To send occasional promotional emails (only if you've opted in).

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

6. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:
Email: hello@paipai.studio